Kaniksu Community Health

Position Summary:

The Director of Human Resources is responsible for the smooth operations of the Human Resource functions of Kaniksu Community Health. This position supervises and provides consultation to the KCH management team on strategic staffing plans, compensation, benefits administration, training and development, budget and labor relations. This position oversees recruiting, interviewing and hiring of new staff and serves as a link between KCH managers and employees.

This position supports the KCH Senior Executive Team; KCH Management Team and the KCH Provider/Nursing Staff Teams in ensuring the provision of high quality primary health care to KCH patients.

Qualifications:

  • Bachelor’s Degree and 4-10 years’ related experience or training or equivalent combination of education and experience preferred.
  • Preferred: Master’s degree and SHRM Senior Certified Professional (SHRM-SCP) or SHRM Certified Professional (SHRM-CP) Credential.
  • Skilled in management of personnel and in working as part of an executive team.
  • Knowledge of employment law and legislation, industry trends and organizational compliance with labor relations.
  • Skilled in clerical, computer, and other office related equipment functions.
  • Ability to establish and maintain effective, courteous working relationships with patients, staff team members and others.
  • Ability to organize, prioritize and problem-solve.
  • Critical and innovative thinker, highly motivated.
  • Must be able to ensure that all daily actions and communication are in support of the mission, vision and values of Kaniksu Community Health.

Reporting to this Position:

  • Administrative Assistant
  • HR Manager
  • HR Manager, Employee Relations
  • Talent Acquisition Manager
  • Organizational Training Manager

Access to Protected Health Information:

This position will require the employee to handle Protected Health Information (PHI) for duties related to provider credentialing, complaints and grievances, claims issues, Medical Management issues and risk and compliance issues. Access to the PHI contained in claims, Medical Management and Provider Credentialing Systems is necessary for this staff member.

Primary Duties and Responsibilities:

The KCH Director – Human Resources duties and responsibilities shall include, but not be limited to:

  • Annually reviews and makes recommendations to executive management for improvement in the KCH Human Resources policies, procedures and practices on personnel matters. Communicates changes in KCH’ personnel policies and procedures and ensures that proper compliance is followed.
  • This position is a member of the KCH Leadership Team and works closely with the KCH Executive Team and peers in providing leadership, vision and direction in developing new and innovative clinical programs to meet the needs of KCH patients.
  • Provides supervision and consultation to the KCH Management Team on strategic staffing plans; compensation; benefits administration; training and development; budget and labor relations.
  • Oversees recruiting, interviewing, hiring and orientation of new staff. Works directly with KCH managers to assist them in carrying out their responsibilities on personnel matters.
  • Oversees staff evaluations, counseling, coaching, and disciplinary actions. Works closely with the KCH management team to coordinate this responsibility. Coordinates or conducts exit interviews to determine reasons behind separations.
  • Assists executive management in the annual review, preparation and administration of the KCH wage and salary program.
  • Works closely with the CEO and COO in consultation with legal counsel as appropriate regarding personnel matters.
  • This position is a member of the KCH Quality Council and provides leadership in fostering an environment that promotes KCH’ QA/QI and Risk Management Programs & Plans.
  • Develops and maintains a positive environment for staff and customers.
  • Develops and maintains a human resource information system (including payroll & benefits system) that meets the needs of KCH and regulatory reporting. Maintains responsibility for organization compliance with federal, state and local legislation pertaining to personnel matters.
  • Maintains knowledge of industry trends and employment legislation and ensures organizational compliance.
  • Participates in the development, revision, implementation and communication of goals, policies, guidelines and standards in accordance with KCH mission statement and organizational goals and objectives. Provides human resource expertise to ensure that the organization maintains ethical practice, cultural awareness, relationship management and leadership skills and development.
  • Demonstrates the ability to devise more efficient methods and systems for getting work done.
  • Demonstrates effectiveness in maintaining a well-organized operation to ensure efficiency, accuracy of work and information flow; monitors procedures and implements corrective actions as required.
  • Consistently exhibits responsiveness to others in the organization at all levels (i.e. returning phone calls, being punctual for meetings, maintaining availability etc.)
  • Responsible for supporting compliance with federal, state and other agency requirements.
  • Maintains patient confidentiality at all times in accordance with HIPAA regulations and maintains strict confidentiality regarding knowledge of KCH Staff and business.
  • Responsible for adherence to policy – implementation of policies & procedures; establishing clear performance standards and supporting corporate integration.
  • Performs other duties and assumes other responsibilities as apparent or assigned, including mutually agreed upon objectives.
  • Establishes appropriate professional and ethical relationships with patients to maintain objectivity, practices the highest standards of business ethics, professional courtesy and competent in all dealings.
  • Responsible for demonstrating initiative and innovation in creative problem solving; proposing new ideas; seeking to find efficient and better ways of doing things; recognizing and acting on opportunities; and in work redesign.
  • Responsible for the timely response to internal and external customers; working on team projects exchanging ideas and opinions; promoting mutual respect; networking; ensuring and providing customer satisfaction with services and in meeting commitments to customers.
  • Responsible for establishing and maintaining healthy interpersonal relationships with all KCH staff members.
  • Responsible for ensuring that all daily actions and communication are in support of the organization’s mission.
  • Responsible for adherence to and understanding of the organization’s core values.

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