The Front Office Receptionist is responsible for providing excellent customer service, with a commitment to providing an excellent patient experience; in addition, performing essential clerical work in a fast-paced, productive environment. The Front Office Receptionist is the primary contact person for all patients accessing care at Kaniksu Community Health.

Duties and Responsibilities

• Maintain established policies and procedures, objectives, quality assurance, and safety standards within the department.
• Provide appointment scheduling for Providers, ensuring accurate appointment time is allotted, per published protocols.
• Complete patient check-in: ensure all required demographic information is accurate in the NextGen Electronic Health Record. Collect patient insurance and payment information.
• Complete reminder calls for following day appointments and review NextGen for any alerts.
• Complete patient check-out duties: verify alerts, payments, and information are accurate before patient leaves. Schedule follow-up appointments as necessary with the primary care provider.
• Responsible for keeping waiting room and work areas neat and orderly. Assure restrooms remain free of debris and remain clean.
• Perform related work as required, full job description available upon request.

Qualifications

• High school diploma or GED; or equivalent combination of education and experience.
• Documented experience in Medical office administration and functions is preferred
• Excellent oral and written communication skills
• Ability to maintain corporate confidentiality and HIPAA compliance
• Keyboarding at 35+ WPM preferred
• Fluency in word processing

Skills

• Ability to work in the absence of direct supervision
• Excellent time management & critical thinking skills
• Tact and graciousness in dealing with the public. Continuous professionalism with patients and co-workers