The Front Office Receptionist is responsible for providing excellent customer service, with a commitment to providing an excellent patient experience; in addition, performing essential clerical work in a fast-paced, productive environment. The Front Office Receptionist is the primary contact person for all patients accessing care at Kaniksu Community Health.

Duties and Responsibilities

  • Maintain established policies and procedures, objectives, quality assurance, and safety standards within the department.
  • Provide appointment scheduling for Providers, ensuring accurate appointment time is allotted, per published protocols.
  • Complete patient check-in: ensure all required demographic information is accurate in the NextGen Electronic Health Record. Collect patient insurance and payment information.
  • Complete reminder calls for following day appointments and review NextGen for any alerts.
  • Complete patient check-out duties: verify alerts, payments, and information are accurate before patient leaves. Schedule follow-up appointments as necessary with the primary care provider.
  • Responsible for keeping waiting room and work areas neat and orderly. Assure restrooms remain free of debris and remain clean.
  • Perform related work as required, full job description available upon request.


  • High school diploma or GED; or equivalent combination of education and experience.
  • Documented experience in Medical office administration and functions is preferred
  • Excellent oral and written communication skills
  • Ability to maintain corporate confidentiality and HIPAA compliance
  • Keyboarding at 35+ WPM preferred
  • Fluency in word processing


  • Ability to work in the absence of direct supervision
  • Excellent time management & critical thinking skills
  • Tact and graciousness in dealing with the public. Continuous professionalism with patients and co-workers